CMI Level 3 in

First Line Management 

Designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieves organisational objectives, and contributes to planning, problem solving and decision making.

The Level 3 qualifications in First Line Management are developed for supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives delegates the communication and motivational skills to help improve operational efficiency.

This is a classroom based qualification. Assessment is normally via practical work-based assignments. This ensures you minimise time away from work and that you undertake work study which is relevant to your own organisation’s context.


The Level 3 Award in First Line Management provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.


A more extensive qualification, the Level 3 Certificate in First Line Management gives you a broader knowledge of effective management skills while focusing on the specific management areas appropriate to you and your workplace.


With a more comprehensive structure, the Level 3 Diploma in First Line Management gives you all the key skills and competencies you'll need to become an effective first line manager.

Typical units:

  • Resource planning
  • Recruitment and selection process
  • Being a leader
  • Understanding team dynamics
  • Improving team performance

Course Starting at Norton Webb Offices. Apply Today.

CMI · 0113 239 6540