An employer's guide to workplace training

team spirit

If you are recruiting a new apprentice, or planning on training an existing member of staff, we hope that you will find this guide helpful in understanding your role in supporting them through their government-funded training course. The successful completion of any training programme is dependent on the collaboration between the trainee, the employer and the training provider.

Sections in this guide:

  • Induction
  • Health and Safety
  • Safeguarding
  • e-Safety
  • British Values
  • Prevent Duty
  • Attendance
  • Contact Us


Once you have recruited the right person for the job, you want to ensure that they stay with you. One way to do this is to provide a thorough induction to their role. This will help the new member of staff to settle into the workplace and to understand your company’s requirements.

The Employer’s Role

  • Show the apprentice where everything is located in the workplace.
  • Introduce them to the people they will be working alongside, and their supervisor or team leader.
  • Train them in the health and safety requirements of their job role.
  • Explain your company policies and procedures.
  • Explain the conditions of their employment.
  • Provide them with information about the job they will be doing, and explain your expectations.
  • Provide the apprentice with a mentor or person who can support them at work.
  • Issue them with a contract of employment or details of their terms and conditions of employment.

The Training Provider’s Role

  • Provide an induction onto the training course.
  • Explain about work-based learning and the role of their tutor.
  • Advise the apprentice and employer about the induction and initial training.
  • Explain how the apprenticeship will be achieved and what is involved.
  • Explain the apprentice’s rights and responsibilities.
  • Check that the apprentice has understood the information provided to them.
  • Assess any learning need or other special requirements and share this information with the employer (as long as it is relevant and permission has been given by the apprentice).

Health and Safety

We are committed to ensuring the health and safety of our apprentices, and we require the employers with whom we work to share that commitment.

The Employer’s Role

  • Ensure the health, safety and welfare of apprentices and bring your policy statement to their attention.
  • Comply with health and safety legislation.
  • Inform the apprentice about who is responsible for health and safety matters within the company.
  • Provide initial and ongoing health and safety training in the workplace for apprentices.
  • Provide necessary protective clothing.
  • Report any accidents and near miss incidents concerning apprentices to us immediately that have or may impact on a apprentice’s health and safety.
  • Assess the risks to which apprentices are exposed at work and apply the general principles of prevention.
  • Introduce and maintain appropriate measures to eliminate or control risks to the lowest practicable level.
  • Ensure apprentices are properly supervised by a competent person.
  • Ensure that apprentices are covered under public and employer’s liability insurance.

The Training Provider’s Role

  • Using competent staff, verify that you can provide a healthy, safe and supportive learning environment.
  • Assist with any questions of health and safety requirements and application to individual apprentices.
  • Provide a safe and healthy working environment for apprentices at all times during off-the-job training.
  • Monitor health and safety practices on an ongoing basis.
  • Provide health and safety training for apprentices to raise their awareness of risk.
  • Check apprentices’ understanding of health and safety risk awareness.


Agencies and organisations working with young or vulnerable adults must take all reasonable measures to ensure that the risks of harm to an individual’s welfare are minimised. Training providers have a common law duty of care to take such steps to ensure that apprentices are safe at all times.

The Employer’s Role

  • Employers have a responsibility to the apprentices they employ. It is important that you understand your responsibilities to the apprentice and what safeguarding means to you.
  • Be aware of the Statutory Duty to safeguard and promote the welfare of apprentices (in accordance with the Children Act 2004).
  • To understand what is meant by safeguarding and promoting the welfare of apprentices. To understand the way in which apprentices could be harmed.
  • Ensure that all staff in a position of trust with any young people are free from convictions; are of sound character and judgement; and will not pose a threat or danger to apprentices.
  • Be familiar with our Safeguarding and Prevent policy and procedures and understand your own responsibilities.
  • Be mindful that poor attendance at work can be an indicator of a safeguarding issue. Please contact us if you have any concerns about this.

The Training Provider’s Role

  • We are committed to safeguarding and promoting the welfare of all apprentices.
  • Ensure our staff are registered with the Disclosure and Barring Service.
  • Ensure our staff are trained to recognise any potential safeguarding concerns and report these appropriately.
  • Ensure that all apprentices have a copy of our Cause for Concern form (within their workbook), and know how to report any concerns.
  • We recognise that we have a duty to help employers, staff and apprentices to understand their safeguarding responsibilities and will provide any required guidance, support or training.

If you would like to report a concern, then please either telephone us during office hours on 0113 239 6540 and ask for our Safeguarding Team, or contact our out-of-office-hours number on 07508 409394. Alternatively, email our Safeguarding Team confidentially at


Norton Webb prioritises the safety of apprentices at all times. We equip our apprentices with the skills to use the internet safely and appropriately. Responsible online behaviour is instilled in all apprentices. Dangers which face internet users can include pornography, bullying, abuse, radicalisation, spam and identity theft.

The Employer’s Role

  • Provide clear guidelines on your company’s expectations and policies on acceptable use of the internet and workplace technology.
  • To consider how apprentices might be at risk of harm from using the internet, and to take appropriate safeguarding measures to protect them.
  • To establish a culture that safeguards staff and young people within your organisation.
  • To communicate any e-safety issues or concerns relating to apprentices to Norton Webb.

The Training Provider’s Role

  • We are committed to safeguarding and promoting the welfare of all apprentices, with particular regard to e-safety.
  • Assess where and how our apprentices might be at risk of harm from internet use.
  • Provide relevant training to enable staff to identify and deal with any concerns relating to e-safety.
  • Provide materials and guidance on e-safety.
  • Provide clear policies and procedures for the safe use of the internet, and have procedures in place for referring concerns.

British Values

Ofsted require all training providers to promote fundamental British Values to apprentices, and to prepare apprentices for life in modern Britain. All of our apprentices are expected to learn about British Values as part of their apprenticeship.

The Employer’s Role

  • Demonstrate your commitment to British Values in the workplace.
  • Support your apprentices to respect other people in regard to the protected characteristics set out in the Equality Act (2010).
  • Encourage your apprentices to show mutual respect and tolerance for those with different beliefs.

The Training Provider’s Role

  • Promote British Values throughout the training process.
  • Encourage apprentices to respect others, with particular regard to the protected characteristics set out in the Equality Act (2010).
  • Provide training that defines and explores British Values and opportunities for apprentices to apply their knowledge to current relevant situations and issues.
  • Promote the understanding of democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs.

Prevent Duty

Training providers are required to promote the ‘Prevent Duty’ to apprentices and employers. This is a statutory duty and training providers must have due regard to prevent people from being drawn into terrorism and to challenge extremist views and opinions.

All of our apprentices are expected to learn about preventing the threat of terrorism from extremism and radicalisation.

The Employer’s Role

  • Demonstrate your commitment to the Prevent Duty in the workplace.
  • Show an understanding of the Prevent Duty, and know how to report any concerns.
  • Understand that Channel is a programme which focuses on providing support at an early stage to people who are identified as being vulnerable to being drawn into terrorism. The programme uses a multi-agency approach to protect vulnerable people by:
    • identifying individuals at risk
    • assessing the nature and extent of that risk
    • developing the most appropriate support plan for the individuals concerned


The Training Provider’s Role

  • Assess where and how our apprentices might be drawn into terrorism, including non-violent extremism.
  • Undertake relevant Prevent training to allow staff to challenge extremist ideas and prevent apprentices from being drawn into terrorism.
  • Have clear and well-defined safeguarding policies and procedures in place to refer any apprentices of concern to the Channel programme for relevant support.
  • Provide training for apprentices that defines the Prevent Duty and how this affects staff and apprentices.
  • Provide additional learning opportunities to apprentices and employers to allow all parties to apply their knowledge to current situations and issues.


Norton Webb require apprentices to attend their training programme regularly. Training is normally carried out at the employer’s workplace at a time and place agreed between the apprentice and their tutor.

Regular attendance is essential to ensure progress is made and that the apprentice maintains motivation.

The Employer’s Role

  • Release the apprentice from work duties for the purpose of training and assessment.
  • Make suitable accommodation available for the training and assessment of the apprentice, including a quiet place for examinations.
  • Agree suitable dates and times for the apprentice to be trained and assessed.
  • Ensure the apprentice meets their tutor regularly (as an absolute minimum, one meeting per month).
  • Arrange cover for any of the apprentice’s duties in the workplace whilst training is taking place.
  • Discuss the apprentice’s progress with their tutor regularly.
  • Provide ‘off the job training’ required and agreed with the trainer, to support the development of the apprentice.

The Training Provider’s Role

  • Visit the apprentice in the workplace at regular intervals to conduct training and assessment.
  • Agree suitable dates and times for the apprentice to be trained, and attend regularly.
  • Keep the employer informed of the progress of the apprentice.
  • Invite the employer to review meetings to discuss the progress of the apprentice.
  • Ensure the apprentice makes progress towards the course aims at every visit.
  • Set and mark work and provide feedback to the apprentice about their progress.
  • Keep a written record of progress for each apprentice.
  • Ensure the ongoing safety of the apprentice throughout the apprenticeship.

Comments, Concerns or Issues

If you have any comments, concerns or issues which you would like to speak with us about, please feel free to contact Norton Webb on 0113 239 6540 or

Alternatively, if you have any compliments which you wish to give, please feel free to post them to our any of our social media accounts, @nortonwebbltd

Safeguarding concerns can be reported in confidence to

The Employer’s Role

  • To let us know if there are any issues or concerns you would like us to look into.
  • To report any worries about the safety, or safeguarding of your apprentices to us immediately.
  • To report any concerns about the potential radicalisation of apprentices immediately.

The Training Provider’s Role

  • To act immediately upon any concerns relating to the safety or safeguarding of our apprentices.
  • To report issues, if necessary, to the relevant authorities, such as; the Adult Safeguarding Board, Health and Safety Executive, Channel, etc.
  • To investigate any issues, concerns or worries identified by the employer or apprentice and take appropriate action to resolve.
  • To promote the welfare, rights, and safety of our apprentices.