What does the Apprenticeship Journey look like with Norton Webb?

young and happy

We are here to offer you the support you need throughout your apprenticeship journey.

You will be given a tutor who will be in touch with you regularly and access to our online platform (Smart Assessor) where you will be able to monitor your progress, upload work, access resources and take practice tests. Our tutors bring with them a wealth of industry experience and knowledge. They are friendly people who want to help you succeed.

Norton Webb believe that building your confidence is key to achieving your career aims. Our tutors are skilful in their ability to help you to recognise your strengths and build on them.

It is important that you have regular contact with your tutor and complete the work set to ensure that you can keep on track with your course and don’t fall behind. It is easier to keep up than catch up. We

understand that sometimes life gets in the way. If it does, please stay in touch with us and let us help you with any challenges.

Your apprenticeship has several components. You will receive certification for each of these at the end of your course.

  • Apprenticeship Standard
  • Diploma (if relevant)
  • Functional Skills Maths (if needed)
  • Functional Skills English (if needed)

Your tutor will help and support you during your apprenticeship journey and there are reading materials, exercises, questions to answer, video clips and quizzes available through your Smart Assessor account.

Once you have completed all the components of the course your tutor will have a ‘Gateway’ meeting with you and your mentor/employer. This is to ensure that everyone agrees that you are ready to go forward to the final stage of your course. If everyone is in agreement you will be put forward for your End Point Assessment, often referred to as your EPA.

The EPA is carried out by an independent organisation and will consist of activities to evidence the Knowledge, Skills and Behaviours you have developed during your course. Enclosed are details of the

EPA requirements for your course. Your tutor will help facilitate your EPA and they will help you practice beforehand.

What is an apprenticeship?

An apprenticeship is potentially for anyone in employment. They are specific training programmes that are funded partially by an employer and partially by the Government. The duration depends on the

qualification, prior knowledge and experience and contracted hours, but an apprentice must be in learning for a minimum of 372 days.

Maths and English are embedded within all apprenticeships and all apprentices will need to provide evidence that they have achieved Functional Skills or an equivalent qualification. The level of achievement

depends on the level of apprenticeship, but most require evidence to Level 2 (GCSE C/4). If the you don’t already

The role of the apprentice

Apprentices must demonstrate the requirement to build knowledge, skills and behaviours to enable them to perform their role to a higher standard, and there must be commitment from both the apprentice and


Apprentices will need to commit to the course, giving time to study and meet regularly with a tutor. Employees unable to make these commitments, should wait and start the course when they can. An apprentice needs to record all of their learning towards the qualification, this is called Off the Job learning. According to the funding rules, apprentices must evidence that 20% of their paid hours have been spent increasing knowledge, skills and behaviours that will help achieve the apprenticeship. It can seem like a lot to ask, but there are many opportunities for this to happen including team meetings, shadowing colleagues, doing research into areas of the course, training courses and sessions, development meetings and implementing new skills.

Functional Skills is a requirement to achieve an apprenticeship, so apprentices must be willing to work towards achieving the required level. We understand that this can be daunting, but we are here to give support and to offer additional help where needed.

The role of the employer

Employers must be willing to support the apprentice for the duration of the course. This means allowing them time to work towards the qualification during their paid hours (20% Off the Job as mentioned


We will ask employers to contribute to the growth of the apprentice and we tailor the course specifically for their staff. This allows employers to highlight particular areas of development based on the individual

and organisational needs.

Employers must contribute to the cost of the apprenticeship, this may be by paying a small contribution directly to the training provider, or through their Levy account.

Employers must not charge the member of staff for the apprenticeship, this is both during and after completion.

Employers should support Apprentices to choose a mentor at their workplace to guide and support them through the course.

20% Off the job training

Off-the-job learning must make up at least 20% of the apprentice’s normal working hours (paid hours excluding overtime) over the planned duration of the apprenticeship.

It should be learning that is directly relevant to their apprenticeship, and must provide new knowledge, skills and behaviours to upskill the apprentice and their competency.

Activities that can meet the 20% Off-the-Job requirement:

  • Mentoring, such as shadowing colleagues or coaching, is a practical way to learn and allows the apprentice an opportunity to share best practice through demonstration and questioning.
  • Role play or simulations of possible scenarios is an effective way to connect theory and practice, without the pressure of being in the situation. This allows apprentices to understand complexities of dealing with situations.
  • Practical Training isn’t just limited to the classroom, it can also include online learning, such as e-learning, webinars and Ted Talks.
  • Studying sessions for research, completing coursework, projects or assignments.
  • Completing workplace reflective journals - written or recorded.
  • Contributing to online forums relevant to their role and occupation.
  • Attending conferences, industry shows or competing in competitions.
  • Visiting other departments or businesses.
  • Completing further training (if relevant to their apprenticeship).

Activities that do not meet the 20% Off-the-Job requirement:

  • Training to acquire knowledge, skills and behaviours that are not required in the apprenticeship standard.
  • Progress reviews or on-programme assessment required for an apprenticeship standard.
  • Training which takes place outside your normal working hours.
  • Functional Skills study.

If you require further information about enroling onto a course at your setting, please email marketing@nortonwebb.com, or call us on 0113 2396540.